puli Platform Account Terms

We at puli operate under clear account terms that govern how you join our platform, deposit and withdraw funds, and use our games and sportsbook. Our terms apply to all users across supported jurisdictions—Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, and other regions where local law permits online gaming. This document outlines your obligations, our commitments, and the conditions under which our service operates.

By accessing puli, you agree to these terms. We do not hide conditions in footnotes or fine print. We set out clearly what happens when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet; how we handle your account; what we do if disputes arise; and what jurisdictional framework applies to our service.

Our terms are written in plain language. We explain what we expect from you, what you can expect from us, and how both parties resolve disagreements. If you have questions about any term, our support team is available via email and in-app messaging.

Account Creation and Eligibility on puli

To join puli, you must be of legal age in your jurisdiction and comply with local gambling laws. We require a valid email address, phone number, and proof of identity for withdrawals above specified thresholds. When you sign up, you provide your information directly to puli—we do not share your data with third parties without your consent, except where required by law.

Our account-opening process includes email and SMS verification. We send a confirmation code to both your email and phone; you confirm both before your account is fully activated. This step protects against fraudulent signups and ensures we can contact you if your account faces security issues.

Your account obligations on puli

When you create a puli account, you agree to keep your login credentials confidential. You are responsible for all activity under your account—deposits, withdrawals, and game play. If you suspect unauthorized access, contact our support team immediately. We reset passwords via email verification, and we can freeze your account pending investigation if we detect suspicious activity.

You must not create multiple accounts, use false identity information, or attempt to exploit our systems. We reserve the right to suspend or close any account that violates these terms or appears to engage in fraud, manipulation, or prohibited activity. If we close your account, we process any remaining balance as a withdrawal to your registered payment method within standard banking windows.

Deposits and withdrawals on puli

We accept deposits through six major e-wallet channels (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits appear instantly or within the timeframe each payment provider sets. We do not charge deposit fees—your full transfer credits your puli account balance.

Withdrawal requests are processed during standard banking hours, Monday through Friday. We do not process withdrawals on public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) or weekends; requests submitted during these periods are queued for the following business day. Bank transfers typically settle within one to two business days; e-wallet transfers often complete faster. We do not charge withdrawal fees. We may request identity verification for withdrawals above certain thresholds to comply with financial regulations.

account preferences

We support flexible deposit amounts within your payment method's ceiling and our platform-wide maximum bet limit.

Withdrawal processing

Requests processed Monday–Friday during business hours. Bank transfers settle within 1–2 business days.

Identity verification

We may request photo ID and proof of address for withdrawals above specified amounts, complying with financial regulations.

Account balance

Your puli account maintains a unified balance across all games and sportsbook markets.

Game Rules and Dispute Resolution

Gameplay and outcomes on puli

We operate three main service categories on puli: live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala Indonesia, Champions League, Premier League, badminton, MotoGP, esports), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Each category has specific rules that we display before you play. You agree to accept the rules as stated on our platform.

Game outcomes are generated by certified random-number technology. Live-dealer results are determined by real card draws and ball spins, streamed live to your device. Sportsbook odds reflect real market conditions. We do not manipulate or bias outcomes. If you dispute a specific game result, we review our logs and provide evidence of the transaction. Our decision is final unless local law provides you with further recourse.

Bonus terms

We may offer bonus credits to new or existing players. Any bonus is credited to your puli account as stated in the promotion. Bonuses carry specific conditions—wagering requirements, game restrictions, time limits, or withdrawal conditions. We clearly communicate all bonus terms before you claim the offer. If you claim a bonus, you agree to those conditions. We do not fabricate bonus amounts or percentages in marketing; we describe what we offer plainly.

Dispute resolution and contact

If you dispute a transaction, game result, or account balance, contact our support team via email or in-app messaging. We review disputes and respond within standard response windows. We provide evidence of transactions from our logs. If we determine an error occurred, we correct your balance. If we determine no error, we explain our decision clearly.

Our support team operates in English and Indonesian. We handle account-access issues, payment inquiries, game disputes, and withdrawal status questions. We do not promise instant responses—instead, we work through inquiries methodically and communicate timelines transparently. For unresolved disputes, you may escalate your case, and we will investigate further.

Jurisdiction and applicable law

Our service operates under jurisdiction-restricted access: we offer puli only where local law permits online gaming. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law. We do not make representations about licensing or regulation beyond stating that our service is available where local law permits.

• We do not write "Licensed in Indonesia" or claim specific regulatory status we do not hold.
• We do not write "Indonesian players welcome"—instead, we frame access as jurisdiction-restricted.
• We do not guarantee availability; we state that our service is available only where applicable law permits.
• Any dispute arising from your use of puli is governed by the law of the jurisdiction where you access our service.

Termination and account closure

We may close your puli account if you violate these terms, engage in fraud, attempt to manipulate our systems, or breach local law. We will notify you of account closure and process any remaining balance as a withdrawal to your registered payment method. You may also close your own account at any time by contacting support. Upon closure, you forfeit any unclaimed bonuses.

Related guides

These terms govern your relationship with puli. We write them plainly so both you and we understand what to expect. We handle deposits and withdrawals reliably through established payment channels. We resolve disputes fairly based on evidence. We operate within jurisdiction-restricted access so you are responsible for verifying compliance with local law. If you have questions about any term, our support team is ready to help.