puli Legal Notice

We at puli operate an online gaming and sportsbook service available only in jurisdictions where local law permits such activity. This legal notice outlines the framework under which our platform functions, your obligations as a user, and our commitments regarding service availability, data handling, and dispute resolution.

puli does not operate under a single global license. Instead, we respect jurisdiction-specific regulations and restrict access to our platform in territories where online wagering is prohibited. Users are responsible for verifying that their access to puli and participation in our games comply with the laws of their own jurisdiction. We do not make representations about licensing or regulatory status beyond stating that our service is available only where applicable law permits.

If you have legal questions about puli or wish to report a compliance concern, you may contact us via the channels listed in this notice. We handle all legal inquiries systematically and respond within standard communication windows.

Service Availability and Jurisdictional Restrictions

We do not offer our services in jurisdictions where online gaming and wagering are prohibited by local law. Our platform is available to users in supported regions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, subject to compliance with local regulations. Access to puli is restricted or unavailable in territories where we determine that local law does not permit such activity.

You are solely responsible for determining whether your access to puli is legal under the laws of your jurisdiction. We provide no legal advice, and we do not warrant that our service is lawful everywhere it is technically accessible. If you access puli from a jurisdiction where online gaming is prohibited, you do so at your own risk and in violation of local law. We reserve the right to terminate your account if we determine that you are accessing puli from a prohibited jurisdiction.

Jurisdiction notice: puli's services are available only where local law permits. We do not claim licensing or regulatory approval for any specific country. Users are responsible for verifying compliance with their own jurisdiction's laws.

Account eligibility and user obligations

To use puli, you must be of legal age in your jurisdiction and comply with all applicable local laws. You confirm that your access to our platform does not violate any law in your territory. You agree not to use puli for any unlawful purpose, including money laundering, fraud, or circumventing local gambling restrictions.

When you create an account on puli, you provide information directly to us. We verify your identity through standard Know-Your-Customer (KYC) processes, which may include document submission for withdrawals above specified thresholds. You agree to provide accurate, complete information and to update it if circumstances change. Providing false information may result in account suspension or permanent closure.

Payment channels and financial responsibility

puli supports deposits and withdrawals through Indonesia-region payment channels including DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet for e-wallets, as well as mobile banking, local payment, online payment, and e-wallet for bank transfers. You are responsible for ensuring that your use of these channels complies with your financial institution's terms and local law. We do not control the policies of payment providers, and delays or issues with deposits or withdrawals may be caused by third-party payment systems rather than puli.

We process withdrawals during standard banking hours, Monday through Friday. Public holidays including Idul Fitri, Idul Adha, Imlek, and Nyepi may affect processing timelines. Bank transfers typically settle within one to two business days; e-wallet transfers may complete faster depending on the provider. We do not charge deposit or withdrawal fees, and we do not guarantee subject to verification.

Service scope: puli offers live-dealer gaming, sportsbook markets (including Liga 1 and Piala Indonesia coverage), and slot games in supported jurisdictions only.
Account closure: We may close any account that violates our terms or operates from a prohibited jurisdiction, with remaining balance processed as a withdrawal.
Data handling: Your personal data is handled according to our privacy policy and applicable data-protection regulations in your jurisdiction.
Dispute resolution: Disputes are resolved through our support channels; unresolved cases may be escalated per applicable local law.

Data Protection and Contact Information

How puli handles your information

We collect personal data (email, phone, identity documents, payment details) to operate your account, process deposits and withdrawals, and comply with financial regulations. We encrypt data in transit and store it securely. We do not sell your data to third parties. We share information with payment providers and financial institutions only as necessary to process transactions. We comply with applicable data-protection law in the jurisdictions where we operate.

You have the right to request access to, correction of, or deletion of your personal data, subject to legal obligations we may have to retain records. Data requests are processed through our support channels. We retain transaction records and identity verification documents as required by law, typically for a specified period after account closure.

Limitation of liability

puli provides its service on an "as available" basis. We do not guarantee uninterrupted access, and we are not liable for service interruptions, technical failures, or delays caused by circumstances beyond our control. We do not warrant that our platform will be error-free or free from malware. We are not responsible for losses resulting from your use of puli, including losses from game outcomes, market moves, or account security breaches caused by your own negligence (such as sharing your password).

Your sole remedy for disputes with puli is through our customer support process and, if applicable, through the legal system of your jurisdiction. We do not accept liability for indirect, incidental, or consequential damages arising from your use of our platform.

Legal inquiries and contact

If you have legal questions, compliance concerns, or wish to report a violation of this notice, contact our support team via email or in-app messaging. We respond to legal inquiries within standard response windows. For formal legal matters, you may also refer to our full Terms and Conditions or Privacy Policy.

Our support team operates in English and Indonesian.
We handle legal and compliance inquiries separately from routine customer support.
Response times depend on the complexity of your inquiry and local processing requirements.
We may request additional information or documentation to investigate your concern fully.

This legal notice is effective immediately and applies to all users of puli. We may update this notice at any time. Continued use of puli following any update constitutes your acceptance of the revised notice. If you do not agree with any term in this notice, you must discontinue use of our platform immediately.

puli operates in compliance with applicable law in the jurisdictions where our service is available. We undertake to maintain transparent policies, handle user data responsibly, and resolve disputes fairly. If you have questions about how this notice applies to you, contact our support team for clarification.