puli Casino & Sportsbook FAQ
Users of puli ask questions across several core areas: how to set up an account and verify identity, how to deposit and withdraw funds using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers, how game rules work for football betting and live-dealer tables, and how to keep their account secure. This FAQ addresses the most common inquiries so you can find answers quickly without contacting support.
We have organized answers by topic so you can jump to the section most relevant to you. If your question is not covered here, or if you need step-by-step guidance for your specific situation, our support team is available via email and in-app messaging during standard business hours. We respond in English and Indonesian.
For detailed information about our policies, account terms, and jurisdiction restrictions, please read our full Terms and Conditions and Legal NoticeThese pages explain your rights, our obligations, and the rules that govern your use of puli.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and gameplayfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, promotion codes, and support contact
On the puli login page, click the "Forgot password?" link. Enter your email address or username. We send a password-reset link to your registered email within a few minutes. Click the link, create a new password (minimum 8 characters, with uppercase, lowercase, numbers, and a symbol), and confirm it. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or contact our support team. We can verify your identity and send a new reset link if needed. Never share your password with anyone, including support staff.
Payments and transactions
Yes. puli supports deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment virtual accounts. When you select a bank transfer, we generate a unique virtual-account number linked to your puli account. You transfer funds from your personal bank account to this virtual account using your bank's mobile app or online portal. The deposit appears in your puli balance within seconds to a few minutes, depending on your bank's processing speed. For withdrawals, we process bank transfers Monday through Friday during banking hours. Settlement typically takes one to two business days. Public holidays including Idul Fitri, Idul Adha, Imlek, and Nyepi may extend processing times.
puli accepts deposits starting from a minimum amount and up to a maximum per transaction. The exact ranges depend on your chosen payment method. E-wallets like online payment, e-wallet, mobile banking, local payment, and online payment typically have lower minimums and faster processing. e-wallet scan-and-pay also supports flexible amounts. Bank transfers via mobile banking, local payment, online payment, e-wallet may have different limits set by your financial institution. For specific deposit ranges for your payment method, log into your puli account and check the deposit page, or contact our support team. We do not charge deposit fees; all funds go directly to your account balance.
Game rules and gameplay
Before you place your first bet or join a live-dealer table on puli, read our Terms and Conditions to understand account policies, deposit and withdrawal procedures, and dispute resolution. For specific game rules, puli provides in-app guides for each category: football sportsbook rules explain how Liga 1, Piala Indonesia, Champions League, and Premier League bets are settled; live-dealer rules cover blackjack, roulette, baccarat, and Dragon Tiger gameplay; slot rules explain RTP (return to player) and payout mechanics for Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports rules cover Mobile Legends, Free Fire, and PUBG Mobile markets. Our support team can clarify any rule before you play.
Security and account care
If you have a promotion code for puli, enter it during account registration or in your account settings under "Promotions" or "Bonus Codes." The exact location depends on your device (Android app, iOS browser, or desktop). After you enter a valid code, the associated offer (if any) is applied to your account. Not all promotion codes are active at all times. If a code is rejected, it may have expired or may not be valid for your region. Contact our support team if you believe a code should be valid but is not accepted. We can verify the code and manually apply the offer if appropriate.
Log into your puli account and navigate to "Account Settings" or "Profile." There you can update your email, phone number, password, and preferred payment method. You can also review your transaction history, active bets, and recent withdrawals. If you wish to pause your account temporarily, contact our support team via email or in-app messaging. We can place your account on hold for a specified period. During this time, you cannot log in or place new bets, but your balance remains intact. When you are ready to resume, we reactivate your account. This is different from permanent account closure, which is also available if you decide to stop using puli.
You can contact puli support via email or through the in-app messaging system. Our support team responds in English and Indonesian during standard business hours, Monday through Friday. Response times vary depending on inquiry volume, but we aim to reply within a few hours. For urgent account issues (suspected fraud, locked account, payment problems), use in-app messaging so we can access your account details quickly. For general questions about rules, promotions, or account setup, email is also effective. Include your username and a clear description of your issue. We do not ask for passwords via email; never share your password with anyone claiming to be from puli support.